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LookingGlass/.github/issue_template.md
Quantum 327d472d64 [all] update discord link for issue template 
Use link to the new Looking Glass discord server. Also fixed a typo.
2021-01-30 15:41:44 +11:00

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Issues are for Bug Reports and Feature Requests Only!

If you are looking for help or support please use one of the following methods

Create a New Topic on the Level1Tech's forum under the Looking Glass category:

Ask for help in the Looking Glass discord server

Issues that are not bug reports or feature requests will be closed & ignored

Errors that are not bugs

Some errors generated by the LG client are not bugs, but rather issues with your system's configuration and/or timing. Please do not report these, but rather use one of the above resources to ask for advice/help.

  • LGMP_ERR_QUEUE_UNSUBSCRIBED - Failure to heed advice on things such as using isolcpus and CPU pinning may result in this message, especially if you are over-taxing your CPU.

  • Could not create an SDL window: * - Failure to create a SDL window is not an issue with Looking Glass but rather a more substantial issue with your system, such as missing hardware support for the RGBA32 pixmap format, or missing required OpenGL EGL features.

  • The host application is not compatible with this client - The Looking Glass Host application in Windows is the incorrect version and is not compatible, you need to make sure you run matching versions of both the host and client applications.

Bug Report Required Information

The entire (not truncated) output from the client application (if applicable). To obtain this run looking-glass-client in a terminal.

PASTE CLIENT OUTPUT HERE

The entire (not truncated) log file from the host application (if applicable). Normally, this is found on the guest system at:

%ProgramData%\Looking Glass (host)\looking-glass-host.txt

This log may be quite long, please delete the file first and then proceed to launch the host and reproduce the issue so that the log only contains the pertinent information.

PASTE HOST LOG FILE CONTENTS HERE

If the client is unexpectedly exiting without a backtrace, please provide one via gdb with the command thread apply all bt. If you are unsure how to do this please watch the video below on how to perform a Debug build and generate this backtrace.

https://www.youtube.com/watch?v=EqxxJK9Yo64

PASTE FULL BACKTRACE HERE