2020-10-08 08:39:14 +00:00
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### Issues are for Bug Reports and Feature Requests Only!
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2017-12-15 00:50:58 +00:00
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2020-10-08 08:39:14 +00:00
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If you are looking for help or support please use one of the following methods
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2017-12-15 00:50:58 +00:00
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2020-10-08 08:39:14 +00:00
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Create a New Topic on the Level1Tech's forum under the Looking Glass category:
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* https://forum.level1techs.com/c/software/lookingGlass/142
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2017-12-15 00:50:58 +00:00
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2021-01-29 08:51:22 +00:00
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Ask for help in the Looking Glass discord server
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* https://discord.gg/52SMupxkvt
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2020-10-08 08:39:14 +00:00
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*Issues that are not bug reports or feature requests will be closed & ignored*
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### Errors that are not bugs
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Some errors generated by the LG client are not bugs, but rather issues with your
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system's configuration and/or timing. Please do not report these, but rather use
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one of the above resources to ask for advice/help.
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* `LGMP_ERR_QUEUE_UNSUBSCRIBED` - Failure to heed advice on things such as
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using `isolcpus` and CPU pinning may result in this message, especially if you
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are over-taxing your CPU.
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* `Could not create an SDL window: *` - Failure to create a SDL window is not an
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issue with Looking Glass but rather a more substantial issue with your system,
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such as missing hardware support for the RGBA32 pixmap format, or missing
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required OpenGL EGL features.
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* `The host application is not compatible with this client` - The Looking Glass
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Host application in Windows is the incorrect version and is not compatible,
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you need to make sure you run matching versions of both the host and client
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applications.
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### Bug Report Required Information
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The entire (not truncated) output from the client application (if applicable).
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To obtain this run `looking-glass-client` in a terminal.
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```
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PASTE CLIENT OUTPUT HERE
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```
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The entire (not truncated) log file from the host application (if applicable).
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2021-01-29 04:42:31 +00:00
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Normally, this is found on the guest system at:
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2020-10-08 08:39:14 +00:00
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2021-01-29 04:42:31 +00:00
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%ProgramData%\Looking Glass (host)\looking-glass-host.txt
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2020-10-08 08:39:14 +00:00
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This log may be quite long, please delete the file first and then proceed to
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launch the host and reproduce the issue so that the log only contains the
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pertinent information.
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```
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PASTE HOST LOG FILE CONTENTS HERE
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```
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2021-01-29 08:51:22 +00:00
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If the client is unexpectedly exiting without a backtrace, please provide one via
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2020-10-08 08:39:14 +00:00
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gdb with the command `thread apply all bt`. If you are unsure how to do this
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please watch the video below on how to perform a Debug build and generate this
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backtrace.
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https://www.youtube.com/watch?v=EqxxJK9Yo64
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```
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PASTE FULL BACKTRACE HERE
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```
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